Customer Care

Our products are available exclusively through our web site, or at any of the retailers listed below.

All prices on this website are in US Dollars.

Shipping

Continental United States

Goods are shipped first class or priority mail. Orders are usually processed and shipped within 1-3 business days. We reserve the right to extend the processing time up to one week with prior notice.

Alaska and Hawaii, flat rate shipping for orders under $100 is $8.00, and free shipping on orders $100+

Canada
International

Payments

We support most major credit cards through our online ordering system. If you prefer not to order online we can process credit card information by phone @ 408-598-1542.

Security

Credit card payments are handled by our eCommerce platform provider, who services over 100,000 eCommerce sites. Payments use state-of-the-art security and are Level 1 PCI compliant. Botanic Organic does not have access to your credit card information.

Refunds and Exchanges

Our goal is to share our love of natural products with you and if you are at all unsatisfied with the purchase, we’d like the opportunity to remedy the situation. Please let us know within 5 days of receipt if there is any concern with your purchase or the product you received.

Retail

Our products are available in the following Bay Area locations:

Follow us on Twitter or Facebook to find out what events we will next be attending.

Wholesale

If you are interested in selling Botanic Organic’s whole, plant-based products in your retail space, spa or practice, we'd love to hear from you. Please reach out to us from our wholesale page or call us at (408) 598-1542.